GOLFFOREVER accepts returns of products purchased within 30 days of the original purchase date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
To start a return, email us at firstname.lastname@example.org with your first name, last name, order number, email address and phone number. If your return is approved, we’ll email you a return shipping label, as well as instructions on how to send your package to us. Items sent back without first requesting a return will not be accepted. Please allow 2-3 weeks for a refund to be issued back onto your credit card from when the product is received and processed by our team.
Note: The customer is responsible for return shipping and we will not accept returns from other retailers other than golfforever.com.
Limited Product Warranty
Back Story, LLC (the “Company”) expressly warrants to the [original purchaser; original end-use purchaser; any owner] that, for a period of one (1) year from the date of sale, the GOLFFOREVER Swing Trainer (the “Product”) will be reasonably free of defects in materials and workmanship. This Limited Warranty only applies to Company’s Products which are used, stored and handled in the manner recommended by Company.
Company will, at its option, repair or replace Product without charge, if the Product fails or does perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. Repair or replacement during this one (1) year warranty shall include [reasonable labor charges necessary to repair or replace the defective product], but shall not include return shipping and associated fees. During the entire one (1) year warranty, Company’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original one (1) year warranty from the date of the original purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.
For service under this Limited Warranty, you must notify email@example.com in writing, providing your name and address, date of purchase, location of purchase, a description of the product involved, and the nature of the defect.
The warranty is not transferable.
Disclaimer of Warranties
Company’s Products must be stored, handled, installed, used and maintained in accordance with instructions provided by Company, and this Limited Warranty is conditioned upon compliance with all such instructions. Copies of the Company’s user instruction manual and warnings are available at www.golfforever.com/swing-trainer-instructions and warranty information is available at www.golfforever.com/warranty. You may also obtain this/these materials by contacting Company at 1-888-402-0850 or firstname.lastname@example.org.
This Limited Warranty does not cover defects caused by:
- non-compliance with Company’s user instruction manual and warnings. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to excessive force, contact with the ground or objects without the ball fitments, attached, chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) and/or misuse.
- improper storage, installation, handling or use of the Product;
- unreasonable or unintended use of Product; or
- minor conditions such as stains, scratches, etc;
Any information or suggestion by Company with respect to the Products concerning applications, specifications or compliance with codes and standards is provided solely for your convenient reference and are made without any representation as to accuracy or suitability. You must verify and test the suitability of any information with respect to the Products for your specific application.
THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY COMPANY IN CONNECTION WITH THESE PRODUCTS. COMPANY CAN NOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY COMPANY IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF COMPANY, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.
Limitation of Liability
No claim by the buyer/owner of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the Products in respect to which damages are claimed. IN NO EVENT SHALL COMPANY BE LIABLE TO BUYER/OWNER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.
Any question concerning this warranty should be addressed to:
Back Story, LLC
Address: 400 E Main Street Suite 2, Aspen, CO 81611
Attention: Warranty Claims
Website address: www.golfforever.com/warranty